Reference

How tk19771 Handles Your Personal Information

When you open an account and fund it through bKash, Nagad, or Rocket, you share personal and payment data with us — and this policy explains exactly what we collect, why we keep it, and how you can request changes or deletions.

Account data collected at registrationPayment data: bKash, Nagad, RocketData stored securely with encryptionYour right to request data deletionContact our support team at any time
tk19771 How tk19771 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply encryption across account storage and payment data. Your bKash, Nagad, and Rocket transaction details are never stored in plain text, and access to account records within our systems is restricted to authorised personnel only. Here is how we approach the four key areas of data handling.

Encryption at Rest and in Transit

All personal data — including payment references from bKash, Nagad, and Rocket deposits — is encrypted both when stored and when transmitted between your device and our servers.

Cookie Use and Control

We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear cookies at any time through your browser settings without losing your account data.

Account Access and Identity Checks

We verify identity at login using a one-time code sent to your registered mobile number. This step applies whenever we detect a login from an unrecognised device or location.

Data Retention and Deletion

We keep account and transaction records for the period required under applicable rules in your eligible region. Once that period ends, or if you request deletion, records are removed from active storage.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, correct inaccurate details, or ask us to delete your account information, our support team handles privacy requests directly. Reach us through the channel that works best for you — we will confirm receipt and respond within a reasonable timeframe.

Live Chat Open the chat widget from any page in your account area. Describe your privacy request clearly and a support agent will pick it up and log it against your account.
Email Support Send your data request to our support email address listed in your account settings. Include your registered mobile number so we can verify your identity before actioning the request.
Account Help Page Log in and navigate to the Help section to submit a formal data request form. This route creates a ticket you can track, useful for deletion or correction requests.

Common Questions About Your Privacy on tk19771

These are the questions we hear most often about how we handle account and payment data. If your question is not covered here, contact our support team through live chat or email.

We collect your name, email, and mobile number at registration. If you deposit via bKash, Nagad, or Rocket, we also record the wallet transaction reference linked to your account.

We share payment data only with the relevant mobile wallet provider — bKash, Nagad, or Rocket — to process your transaction. We do not sell or pass your data to unrelated third parties.

Retention periods follow applicable rules in your eligible region. Financial transaction records are typically held for a fixed period defined by those rules, then deleted from active storage.

Yes. Submit a deletion request through live chat or the Help section in your account. We will verify your identity, confirm what can be removed, and complete the deletion within a reasonable timeframe.

Contact support via email or live chat with the details you want corrected and your registered mobile number. Our team will verify the request and update your account record accordingly.

We use session and preference cookies. You can clear or block them through your browser settings at any time. Blocking all cookies may affect login persistence and your saved account preferences.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.